Privacy Policy

FrontDesk Intelligence ("we," "us," or "our") provides missed-call recovery and SMS communication services to participating clinics. This Privacy Policy describes how we collect, use, and protect information when you interact with a clinic that uses our platform — including when you call a clinic’s phone number or exchange text messages through our service.

1. Information we collect

From phone and SMS interactions

• Phone numbers (caller ID and messaging numbers)
• Call metadata (time, duration, call disposition such as no-answer or busy)
• SMS message content you send or receive in a conversation thread
• Opt-out preferences (for example, when you reply STOP)

From clinic staff using our platform

• Account and contact information for authorized clinic users
• Activity logs related to lead management and messaging

From our website

• Basic analytics and server logs (IP address, browser type, pages visited)
• Information you voluntarily submit via email or contact forms

2. How we use information

We use collected information to:

• Deliver missed-call follow-up SMS and related patient communications on behalf of participating clinics
• Route conversations and summaries to authorized clinic staff
• Honor opt-out requests and manage messaging compliance
• Operate, secure, and improve our platform
• Respond to support inquiries and legal obligations

We do not sell personal information. We do not use missed-call recovery data for unrelated marketing campaigns.

3. SMS program disclosures

If you receive a text after calling a participating clinic, that message is part of our transactional missed-call recovery program. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

See our SMS Opt-In Methodology for full consent details.

4. How clinics use your information

Participating clinics are independent businesses. When you contact a clinic through our platform, the clinic may use your information according to its own policies and applicable healthcare privacy rules. Clinics are responsible for their use of patient information in their practice.

5. Service providers

We use trusted third-party providers to deliver our service, including telecommunications carriers (such as Twilio) and cloud hosting providers. These providers process data on our behalf under contractual obligations appropriate to the services they perform.

6. Data retention

We retain call and message records as needed to provide the service, support clinic operations, resolve disputes, and meet legal and compliance requirements. Retention periods may vary by data type and clinic agreement.

7. Security

We implement administrative, technical, and organizational measures designed to protect information, including access controls, encrypted transport where applicable, and webhook signature validation for telephony integrations.

8. Your choices

• SMS opt-out: Reply STOP to any message from a participating clinic’s messaging number.
• Access or correction: Contact the clinic you interacted with, or email us at contact@dowdleventures.com.

9. Children

Our services are intended for clinic business operations and patient communications. We do not knowingly collect information from children under 13 through our website.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date.

11. Contact us

FrontDesk Intelligence by Dowdle Ventures
Email: contact@dowdleventures.com
Phone: (801) 613-1060
10382 S McKinley Park Pl
South Jordan, UT 84095, United States