Terms of Service

These Terms of Service ("Terms") govern access to and use of the FrontDesk Intelligence website and communication platform ("Service") operated by Dowdle Ventures ("we," "us," or "our") for the FrontDesk Intelligence product. By using our website or interacting with a clinic that uses our Service, you agree to these Terms.

1. The Service

FrontDesk Intelligence provides software that helps participating clinics recover missed inbound phone calls through automated SMS follow-up, conversation management, and staff notifications. We are a technology provider to clinics — not a healthcare provider.

2. Clinic customers

Clinics that subscribe to our Service are responsible for configuring their phone routing, approving message templates, training staff, and complying with applicable laws governing patient communications, including TCPA, carrier messaging rules, and healthcare privacy requirements where applicable.

3. Patient and caller communications

If you call or text a participating clinic through our platform, you agree to receive transactional messages related to your inquiry as described in our SMS Opt-In Methodology. Message and data rates may apply. Reply STOP to opt out of further messages.

Our Service is not intended for medical emergencies. If you have a medical emergency, call 911 or your local emergency number.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, harassing, or fraudulent purposes
• Attempt to gain unauthorized access to our systems or clinic accounts
• Interfere with the operation or security of the Service
• Send spam, bulk unsolicited marketing, or messages to purchased contact lists through our platform

5. Intellectual property

The Service, website content, software, and branding are owned by FrontDesk Intelligence or our licensors and are protected by applicable intellectual property laws. You may not copy, modify, or reverse engineer our platform except as permitted by law.

6. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that every missed call will result in a recovered lead or appointment. Clinic results depend on caller behavior, staff follow-up, and operational configuration.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRONTDESK INTELLIGENCE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

8. Indemnification

Clinic customers agree to indemnify and hold us harmless from claims arising from their misuse of the Service, violation of applicable law, or messaging practices outside the scope of our documented missed-call recovery program.

9. Changes

We may modify these Terms or the Service at any time. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance.

10. Governing law

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law principles. Disputes shall be resolved in the state or federal courts located in Salt Lake County, Utah, unless otherwise required by applicable law.

11. Contact

Questions about these Terms:
contact@dowdleventures.com
Contact page