SMS text message opt-in & consent

This page shows exactly how end users agree to receive SMS text messages from FrontDesk Intelligence and participating clinics. SMS consent is collected separately from our Privacy Policy and Terms of Service.

Required SMS disclosures (shown at every opt-in touchpoint)

Program name: FrontDesk Intelligence — missed-call SMS follow-up
Messages you will receive: SMS text messages about your inquiry, including missed-call follow-up, scheduling help, and staff replies
Frequency: Message frequency varies (typically one initial text per missed call, plus replies in the same thread)
Cost: Message and data rates may apply
Opt-out: Reply STOP to cancel SMS messages. Reply HELP for help.
Support: contact@dowdleventures.com or (801) 613-1060

Opt-in touchpoint 1 — Web form with SMS consent checkbox

When a patient provides their mobile number on a clinic contact form, they must check a box to explicitly agree to receive SMS text messages before any texts are sent. This is separate from accepting the Privacy Policy.

View live demo: SMS sign-up form →

Screenshot equivalent — web form opt-in language

Opt-in touchpoint 2 — Pre-call disclosure (before dialing)

Where a clinic’s phone number is published (website, Google Business Profile, etc.), the following SMS disclosure is displayed next to the phone number so callers know they may receive text messages if their call is not answered:

Screenshot equivalent — disclosure near clinic phone number

Call us: (801) 613-1060

SMS text message notice If your call is not answered, you may receive an SMS text message at the number you call from. By calling this number from your mobile phone, you agree to receive SMS text messages from FrontDesk Intelligence about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

See also: Contact page with live disclosure

Opt-in touchpoint 3 — SMS text message asks user to agree

After a missed call, the caller receives an SMS that explicitly asks them to agree to receive text messages. The user must reply YES to confirm SMS consent before ongoing texts are sent.

First SMS — consent request (shown to user)
Messages · FrontDesk Intelligence
FrontDesk Intelligence: We missed your call. To receive SMS text messages from us about your inquiry (scheduling, questions, and follow-up), reply YES. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
User reply — explicit SMS consent
Messages
FrontDesk Intelligence: We missed your call. To receive SMS text messages from us about your inquiry, reply YES. Msg & data rates may apply. Reply STOP to opt out.
YES
Thanks! How can we help with scheduling or questions about your inquiry? Reply here to continue by SMS text message.

Full opt-in workflow (step by step)

  1. User sees SMS disclosure before contacting the clinic — on the clinic website contact page, contact form, or next to the published phone number (Touchpoint 1 or 2 above).
  2. User calls the clinic OR submits the web form with the SMS checkbox checked — this is the user’s affirmative action to initiate contact and agree to SMS where applicable.
  3. If the call is not answered, clinic sends consent-request SMS — an automated text to the calling number asking the user to reply YES to agree to receive SMS text messages (Touchpoint 3 above).
  4. User replies YES — this is explicit consent to receive SMS text messages about their inquiry.
  5. Ongoing SMS only after YES — scheduling texts, staff replies, and limited service reminders in the same thread. No SMS to numbers that never called or never replied YES.
  6. User may opt out anytime — reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.

Exact sample messages for verification

Message 1 — SMS consent request (first outbound text) FrontDesk Intelligence: We missed your call. To receive SMS text messages from us about your inquiry (scheduling, questions, and follow-up), reply YES. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
Message 2 — after user replies YES Thanks! How can we help with scheduling or questions about your inquiry? Reply here to continue by SMS text message.

What SMS text messages the user agrees to receive

  • Missed-call follow-up SMS text messages
  • Scheduling and appointment-related SMS text messages
  • Staff reply SMS text messages in the same conversation
  • Limited service reminder SMS text messages for the same inquiry (not marketing broadcasts)

What we do NOT send

  • Marketing or promotional SMS blasts to cold lists
  • SMS to phone numbers that never called or never replied YES
  • SMS from purchased or third-party contact lists

SMS consent is NOT collected via Privacy Policy or Terms

Agreement to receive SMS text messages is obtained only through the checkbox, pre-call disclosure, and YES reply flow documented on this page. Our Privacy Policy and Terms of Service do not serve as SMS opt-in.

URLs for toll-free verification submission

One-paragraph summary for Twilio message flow field

End users opt in to SMS text messages from FrontDesk Intelligence in three ways: (1) checking an explicit SMS consent checkbox on a web contact form (demo), (2) reading pre-call SMS disclosure next to the clinic phone number before calling (example), and (3) replying YES to a consent-request SMS after a missed call. All touchpoints include program name, message types, frequency disclosure, “Msg & data rates may apply,” and STOP/HELP instructions. Ongoing SMS is sent only after YES reply. Full workflow: sms-opt-in.html.

Last updated: June 9, 2026